Welcome to Plus Size Apparel Shop’s FAQ section! We’re here to make your curve-celebrating shopping experience as joyful and effortless as slipping into one of our perfectly designed wrap dresses. Below you’ll find answers to our most commonly asked questions about products, shipping, returns and more.
About Our Products
What sizes do your clothing items come in?
We specialise exclusively in plus-size fashion that celebrates every curve! Our sizes typically range from UK 16-32 (US 12-28, EU 44-56), with specific measurements available for each product. We believe in inclusive sizing that truly flatters beautiful bodies.
What fabrics do you use for your clothing?
We carefully select fabrics that combine comfort, durability and style. Our jersey tops and t-shirts use premium stretch cotton blends, while our maxi dresses feature flowing, curve-loving materials. Each product description includes fabric details so you can choose pieces that feel as good as they look.
How do I know if a style will suit my body shape?
Our Cambridge-based design team creates every piece specifically for plus-size figures. We include detailed fit descriptions and styling tips for each item. Wrap dresses are universally flattering, while our maxi dresses offer elegant draping. If you need personal advice, our curve consultants at [email protected] are happy to help!
Ordering & Payment
What payment methods do you accept?
We accept all major payment options to suit your preferences:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment details. Your financial information is never stored on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to make changes, please email [email protected] within 2 hours of ordering. Once your order enters processing (1-2 working days), we’re unable to make changes.
Shipping & Delivery
What shipping options do you offer?
We’ve designed shipping that works with your lifestyle:
- Express Curve Delivery (Standard Shipping via DHL/FedEx): £12.95 – 10-15 days after dispatch with full tracking
- Free Curve Delivery (via EMS): FREE on orders over £50 – 15-25 days after dispatch with basic tracking
Do you ship internationally?
Yes! We ship worldwide because confidence knows no borders. Currently, we’re unable to deliver to some Asian countries and remote regions – the checkout system will confirm if we can deliver to your location.
How long does order processing take?
We typically process orders within 1-2 working days (excluding weekends and holidays). You’ll receive a confirmation email when your curve-celebrating fashions are on their way from our Cambridge studio!
Can I track my order?
Absolutely! Express Curve Delivery includes full tracking, while Free Curve Delivery offers basic tracking. You’ll receive tracking information via email once your order is dispatched.
Returns & Exchanges
What is your return policy?
Our Happiness Promise: If any item doesn’t make you feel as fabulous as you deserve, we offer returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. We’ll provide return instructions. Returns are at the customer’s expense unless the item is faulty.
How long do refunds take?
Once we receive your return, we’ll process your refund within 5 working days. Refunds will be issued to your original payment method and may take additional time to appear in your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the unwanted item and placing a new order for your preferred size or style. This ensures you get your new items as quickly as possible!
Account & Customer Service
How can I contact customer service?
Our Cambridge-based customer curve consultants are delighted to help! Email us at [email protected] with any questions. We typically respond within 24 hours during business days.
Do I need an account to shop?
You can checkout as a guest, but creating an account lets you track orders, save favorites, and enjoy faster checkout. Plus, you’ll be first to hear about our new curve-flattering collections!
Where is your company located?
Our inclusive design studio is located at 64 Emmanuel St, Cambridge, GB CB1D 1OC. While we don’t have a physical storefront, we welcome emails from our curve-loving community worldwide!
Still have questions? Our team of curve consultants is always here to help you feel confident and celebrated in your fashion choices. Email us at [email protected] – we’re passionate about making your Plus Size Apparel Shop experience as fabulous as you are!
“From our inclusive design studio to your wardrobe – delivering confidence, one perfectly fitted piece at a time.”