At Plus Size Apparel Shop, we design every curve-flattering piece with love and care – and we want you to love your purchase as much as we loved creating it. If something isn’t quite right, our hassle-free returns process is here to help.
Curve Confidence Guarantee: We offer 15-day returns on most items from your delivery date. Your satisfaction matters as much as the perfect fit!
Our Returns Policy
- Return window: 15 days from delivery date
- Condition: Items must be unworn, unwashed, with original tags attached
- Proof of purchase: Required (order number or receipt)
- Return shipping: Customer’s responsibility (we recommend tracked shipping)
How to Return or Exchange
- Contact us within 15 days of delivery at [email protected] with your order number and return request
- Wait for approval – our Curve Consultants will respond within 24 hours with return instructions
- Package your items securely in the original packaging if possible
- Ship your return to our Cambridge studio (address below) using a trackable service
- Receive confirmation when we process your return (typically within 3 business days of receipt)
Return Address
Plus Size Apparel Shop
64 Emmanuel St
Cambridge, GB CB1D 1OC
Refund Information
Once we receive and inspect your return:
- Processing time: 3-5 business days
- Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timeline: Allow 5-10 business days for the refund to appear in your account
- Shipping costs: Original shipping fees are non-refundable
Exchange Information
Prefer a different size or style? We’re happy to help!
- Exchanges are subject to product availability
- You’ll be responsible for any price differences
- Shipping costs for the new item will apply
Non-Returnable Items
To ensure the best experience for all our customers, we cannot accept returns on:
- Items without original tags attached
- Worn, washed, or altered items
- Items damaged due to misuse
- Final sale items (clearly marked in product description)
Return Request Template
Need help drafting your return request? Use our template below:
Subject: Return Request for Order #[Your Order Number]
Dear Plus Size Apparel Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Fit, Style, etc.]
Preferred resolution: [Refund/Exchange for Size X]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
Curve Consultant Tip: For fastest service, include photos of the items (with tags visible) if there are any quality concerns.
Questions?
Our Curve Consultants are here to help! Contact us at [email protected] with any questions about returns or exchanges.
Remember, at Plus Size Apparel Shop, we celebrate every curve – including your right to complete satisfaction with your purchase!