At Plus Size Apparel Shop, we celebrate every curve – including your right to complete satisfaction with your purchase! Our Curve Confidence Guarantee ensures a hassle-free shopping experience from delivery to returns.

Shipping Information

Order Processing

We typically process orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote areas):

Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Flat rate: £12.95
  • Includes tracking and insurance

Free Shipping

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Free for orders over £50
  • Includes basic tracking

Please note: Delivery times are estimates and may vary depending on customs processing in your country. We’re unable to ship to some Asian destinations and remote areas.

Our Curve Confidence Returns Policy

We design every curve-flattering piece with love and care – from our Plus Size Casual Dresses to Plus Size Fashion Shorts – and we want you to love your purchase as much as we loved creating it. If something isn’t quite right, our hassle-free returns process is here to help.

Returns & Exchanges Basics

  • Return window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Proof of purchase: Required (order number or receipt)
  • Return shipping: Customer’s responsibility (we recommend tracked shipping)

How to Return or Exchange

  1. Contact us within 15 days of delivery at [email protected] with your order number and return request
  2. Wait for approval – our Curve Consultants will respond within 24 hours with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Cambridge studio using a trackable service
  5. Receive confirmation when we process your return (typically within 3 business days of receipt)

Return Address

Plus Size Apparel Shop
64 Emmanuel St
Cambridge, GB CB1D 1OC

Refund Information

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timeline: Allow 5-10 business days for the refund to appear in your account
  • Shipping costs: Original shipping fees are non-refundable

Exchange Information

Prefer a different size or style of our Plus Size Jersey Tops or Plus Size Maxi Dresses? We’re happy to help!

  • Exchanges are subject to product availability
  • You’ll be responsible for any price differences
  • Shipping costs for the new item will apply

Non-Returnable Items

To ensure the best experience for all our customers, we cannot accept returns on:

  • Items without original tags attached
  • Worn, washed, or altered items
  • Items damaged due to misuse
  • Final sale items (clearly marked in product description)

Need Help With Your Return?

Our Curve Consultants are here to help! Contact us at [email protected] with any questions about returns or exchanges.

For fastest service when contacting us about returns for items like our Plus Size T-Shirts or Plus Size Wrap Dresses, include photos of the items (with tags visible) if there are any quality concerns.

Return Request Template

Need help drafting your return request? Use our template below:

Subject: Return Request for Order #[Your Order Number]

Dear Plus Size Apparel Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Fit, Style, etc.]
Preferred resolution: [Refund/Exchange for Size X]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Remember, at Plus Size Apparel Shop, we design for confidence at every size. Your satisfaction matters as much as the perfect fit!